From furniture renovation
to customer support
Nina Martinsson is a creative person who loves to travel and experience new things. Alongside her job at Ackurat, where she handles customer support and order registration, she spends her spare time with family and friends. We follow her as she talks about her life, her job at Ackurat, and a shocking incident.
Life outside of work
When Nina is not working, she is at home with her family and socialising with her friends. She also talks about her passion for discovering new places and experiences through traveling both locally and far away. To relax, she renovates and repaints old furniture.
Working at Ackurat
After her maternity leave, Nina got a job at Ackurat and has enjoyed it ever since. She says that Ackurat has a good atmosphere and an open environment, making it a pleasant place to work.
I have contact with customers all over Europe and speak English every day. It’s really fun to be able to help and solve problems!
At Ackurat, Nina works with customer support and registration of orders. She has many contacts all over Europe and speaks English daily. At work, she enjoys helping customers and solving their problems. She also mentions that it is a varied job because each customer is unique and has different requests.
A shocking start to her employment
Nina recounts a shocking incident at work when a customer suddenly said she was about to faint and then hung up. Nina didn’t know what to do, but luckily she later got in touch with the customer and knew everything was okay. Today, she jokingly notes that practice makes perfect but then continues in a more serious tone
You encounter so many different things when working in customer service, and you learn a lot from it. For example, staying calm and being solution-focused no matter what it’s about.